Frequently Asked Questions

You can book online through our website, by phone, or by contacting us through chat. Once we receive your booking request, our team will confirm the journey details, price and driver availability.

After you submit your request, our team will review the journey details, check availability and confirm your booking. You may receive confirmation by email, SMS or phone.

We recommend booking as early as possible, especially for airport transfers, long-distance journeys, executive travel and 8-seater vehicles. Last-minute bookings may be accepted depending on availability.

Yes, you can request changes to your booking, including pickup time, pickup address, destination, passenger numbers or luggage. Changes are subject to availability and may affect the price.

Yes. We provide airport transfers from Doncaster and surrounding areas to major UK airports including Manchester Airport, Leeds Bradford Airport, East Midlands Airport, Birmingham Airport, Heathrow Airport, Gatwick Airport, Luton Airport and Stansted Airport.

Yes. You can request a return journey when making your booking. Please provide your return date, landing time, flight number and any extra notes so we can plan the collection correctly.

Please provide your flight number when booking an airport collection. We will do our best to monitor flight updates and adjust the collection time where possible. Extra waiting time may apply depending on the situation.

For airport collections, we may use the flight number provided to help monitor arrival times. Customers should still contact us if there are major changes or delays.

Where live tracking is available, you may receive a secure tracking link so you can see driver progress for your journey.

Yes. Where available, customers can pay online securely. Depending on the booking, payment options may include deposit payment, full online payment, bank transfer or cash to driver.

For some bookings, especially airport transfers, long-distance journeys and larger vehicles, a deposit may be required to secure the booking. The deposit amount will be shown or confirmed before your booking is finalised.

Yes. Bank transfer may be available for selected bookings. If you choose this option, we will provide the payment details and booking reference.

Cash payment may be available for some bookings, depending on the journey type and approval by S24 Travel. Some journeys may require deposit or full payment in advance.

Yes. Receipts or invoices can be provided for eligible bookings. Corporate customers may also receive invoice support through their account.

Cancellation terms depend on the journey type, notice given and whether a deposit or full payment has been made. Please contact S24 Travel as soon as possible if you need to cancel or change your booking.

Yes. Once your booking is confirmed and a driver is assigned, you may receive driver and vehicle details before collection, depending on the booking type.

Yes. S24 Travel works with licensed private hire drivers and vehicles in accordance with local licensing requirements.

Yes. Vehicles used for private hire journeys must have the correct insurance and licensing documents.

Yes. S24 Travel offers corporate account options for businesses requiring regular private hire, airport transfers, staff travel or executive transport.

Corporate customers can request an account through the website. Once approved, your business may receive access to a corporate portal where bookings, invoices and travel history can be managed.

Yes. We offer group travel options including 8-seater vehicles, subject to availability. This is suitable for airport transfers, events, family travel and group bookings.

Yes. S24 Travel offers executive private hire and corporate class travel for business journeys, airport transfers, meetings, events and special occasions.

Child seats may be available on request, depending on vehicle and driver availability. Please request this when booking.

Yes. We are based in Doncaster, but we can provide local and long-distance journeys across South Yorkshire and the wider UK, depending on availability.

You can contact us through the website, by phone on 07723 036 964, or by email at contact@s24travel.co.uk.